besovaTRAVEL PREPARATION DESK / 2026

BESOVA / TECHNICAL SUPPORT

Find your way around the desk.

Practical help for routes, packing, budget totals, profile photos, and your travel records.

01 / BESOVA

Start a travel folio

Enter a nickname of 1–20 visible characters and tap Enter the desk. For a new plan, open New trip and fill in Route: trip name, destination, start and return dates, traveler count, main currency, and total budget. The return date must not be before departure.

Tap Open packing fold, separate packing items with commas, and continue to Costs. Enter a non-negative estimated amount with up to two decimal places, then tap Arrange the trip. Wait for the save result before trying again.

02 / BESOVA

Connect stops, items, and expenses

Open a folio from Home, History, or Saved. In Route, choose Add stop or Add stop to a specific day. Enter a place and a time in 24-hour HH:mm format, such as 09:00.

Use Edit stop or Manage links to select packing items and expenses, then save. Add missing items in Packing and missing expenses in Costs before linking them. A packing item can be linked to more than one stop; an expense belongs to one stop, so selecting it for a new stop moves the link.

Removing a stop unlinks its packing items and expenses without deleting those entries. Removing an item or expense removes that entry and its stop connections.

03 / BESOVA

Understand packing and budget totals

In Packing, tap an item to change its packed status. The progress bar counts packed items against all checklist items.

In Costs, use Add receipt to enter an expense, its estimate, and an optional actual amount. Use Record actual or Edit actual to update the actual amount. Leave actual blank while unknown. Used budget takes the actual amount when present and the estimate otherwise; zero is a recorded actual amount.

An over-budget value means the used total exceeds the trip budget. Choose one main currency per trip from USD, EUR, GBP, CAD, AUD, and JPY. The app does not convert exchange rates.

04 / BESOVA

Find, save, and organize plans

History searches trip names and destinations. If a folio seems missing, clear the search and select All; use Archived to find archived plans. Open a folio and tap Save to add it to Saved, or Archive / Restore to change its archive state.

Copy draft in History creates an independent draft copy. Deleting the original folio does not remove the copy.

05 / BESOVA

Update your profile photo

Open Profile and tap Add photo, Change photo, or the avatar. Choose Take photo to capture a new profile image, or Choose photo to select one image with the system photo picker. Use Remove photo in the same menu to remove it.

If an image fails to load, retry with a different image and wait for the picker to finish. Take photo requires camera permission. If permission is denied, use Open Settings in the prompt to allow it. If camera access is restricted or a camera is unavailable, use Choose photo instead. You can cancel without changing your current photo.

06 / BESOVA

Share and export carefully

Open a folio and tap Share to send its generated summary through the system share sheet. Review the destination before completing the action.

Profile → Travel desk settings → Export local data exports the broader set of profile details, image, folios, draft, and settings through the system share sheet. Keep the export private. There is no matching import or automatic recovery workflow.

07 / BESOVA

Log out or delete records

Profile → Log out of this session preserves your profile and travel records. Continue with the saved nickname to return.

History → Delete removes a folio and its connected records. Profile → Delete everything → confirmation clears your profile, image, folios, draft, and settings. These deletion actions cannot be undone through the app.

Independent draft copies, shared summaries, exported copies, and support correspondence are not removed by deleting a folio. Delete everything does not recall external copies or delete support emails. Uninstalling does not send those deletion requests; contact the recipient or email support separately.

08 / BESOVA

Contact the support desk

Email duxia1266@126.com. Include your Besova version, iOS version, phone or tablet model, the steps that led to the problem, any error message, and a screenshot if helpful. Redact destinations, dates, and personal details that are not needed.

For a save error, return to the folio and check whether the change appears before repeating it. Avoid deleting records as a troubleshooting step. For privacy or correspondence-deletion requests, describe the relevant support exchange; do not send your full data export unless it is necessary.

Privacy & support contact
duxia1266@126.com